Last updated: October 8, 2026. This is the agreement between Elevate Business Technologies LLC, a Pennsylvania limited liability company doing business as Elevate AI Agencies ("Elevate," "we"), and the business ("you," "Client") using our platform.
Elevate provides software that helps your business handle customer email and appointment scheduling: an AI assistant that reads inbound customer emails and drafts replies for your review, a booking page where your customers can see your real availability and book directly onto your connected calendar, and an optional website chat widget that answers visitor questions using information you provide about your business.
By default, every AI-drafted reply waits for a human at your business to review, edit, and approve it before anything is sent to a customer — the AI never sends email on its own unless you explicitly enable auto-send for specific categories of message. If you enable auto-send, replies in those categories go out without human review. You are responsible for reviewing that setting and deciding what's appropriate for your business.
The website chat widget, separately, responds to visitors instantly and is not reviewed before each reply — it is instructed not to make commitments or confirm bookings on your behalf, but you should not rely on it for anything requiring precision or legal accuracy.
Elevate uses a third-party AI model (currently Anthropic's Claude) to draft replies and answer questions. AI-generated text can be wrong, incomplete, or miss context a human would catch. We built human review into the product specifically because of this. You are responsible for what your business ultimately sends to a customer, whether AI-drafted or auto-sent. Elevate is not liable for the content of AI-generated messages sent under your account, including ones sent via auto-send that you enabled.
Program: Elevate AI Agencies text messaging. Messages are about your appointments and inquiries: booking confirmations, appointment reminders, and replies to questions you send us. They are sent by Elevate AI Agencies, or by a client business using the Elevate AI Agencies platform, in which case that business's name appears at the start of each message.
How you opt in: by entering your mobile number and checking the consent box (unchecked by default, and optional) on our website's contact form or on a business's booking page. You'll get a confirmation text when you opt in. Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us at elevate@elevateaiagencies.com.
Carriers are not liable for delayed or undelivered messages.
How we handle your phone number and messages is covered in our Privacy Policy.
If your business is in a field like healthcare or dentistry, Elevate is intended for routine scheduling and general customer communication only — not for transmitting protected health information (PHI) or anything requiring HIPAA-level handling. Elevate does not operate as a HIPAA business associate. Please don't include sensitive medical details in messages processed by the platform, and don't rely on Elevate for anything where a compliance failure would be a real problem for your business.
How billing works. Every plan has a one-time setup fee, charged on your first bill, and a monthly fee, charged each month on the same date as your first bill. Payments are processed securely through Stripe — Elevate never sees or stores your card details. Plans are month to month, with no long-term contract, unless your signed agreement with us sets a different term. Plans renew automatically each month until you cancel.
Cancelling. You can cancel at any time by emailing elevate@elevateaiagencies.com from the email address on your account. We'll confirm your cancellation in writing within one business day. Cancellation takes effect at the end of the month you've already paid for: you won't be charged again, and your service keeps running until that date.
Refunds. Monthly fees aren't refunded for partial months. The setup fee isn't refundable once your setup call is done, because it covers the work of getting your account live. If we can't get your account live, for example because of a problem on our end, we'll refund your setup fee in full. We'll also issue refunds wherever the law requires it.
Changing plans. You can change plans at any time by emailing us. Upgrades take effect right away: you pay the difference in setup fees (for example, $450 to move from AI Automation to Landing Page + Automations), and the new monthly price starts with your next bill. Downgrades take effect on your next billing date.
Plan usage. Each plan includes a limited amount of website chat, AI-drafted email and text messaging, set by Elevate for that plan. By using Elevate, you agree to stay within your plan's usage. Elevate decides whether your usage is beyond your plan. If it is, you agree to move to a higher plan, or on our highest plan to custom pricing we quote you, starting with your next bill. If you don't, Elevate may limit, suspend or end your service at any time.
Missed payments. If a payment fails, Stripe retries it automatically and we'll email you. If it's still unpaid 7 days after the first failed attempt, we pause your service. It stays paused until the balance is paid, and you can cancel at any time as described above.
The service is provided "as is." We work to keep it reliable and accurate, but we don't guarantee uninterrupted availability, error-free operation, or that AI output will always be correct.
To the maximum extent permitted by law, Elevate's total liability to you for any claim arising from your use of the service is limited to the amount you paid Elevate in the twelve months before the claim. Elevate is not liable for indirect, incidental, or consequential damages, including lost business or lost customers.
You may cancel at any time, as described in section 6. Elevate may suspend or end your service at any time, for any reason, including misuse or abuse of the platform (such as abusive traffic against the booking or chat systems), usage beyond your plan, violation of these terms, or non-payment. We'll tell you in writing. If we end your service without any of these reasons, we'll refund the unused part of your current month.
We may update these terms from time to time. Continued use of the service after a change means you accept the update.
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Questions about these terms? Contact us at elevate@elevateaiagencies.com.